What is Telehealth?
Telehealth is a way to access professional therapy remotely via secure video sessions. It allows you to attend appointments from the comfort of your own home, using a computer, tablet, or smartphone, while still receiving the same high-quality care as in-person sessions.
Journey to Growth uses Halaxy, an Australian health platform designed for both practitioners and clients. Halaxy provides a safe, encrypted space for Telehealth sessions, scheduling, and health records, ensuring your information remains private and protected.
Telehealth Guide
➀ Booking your session
Visit our website
Click ‘Book a Session’
Select ‘Telehealth’ as the session type
Choose your preferred date and time
Enter your personal details and payment information
Double-check your contact details so you can receive reminders
➁ Preparing for your session
Dress as if you were attending an in-person appointment
Use a device with a working camera and microphone
Find a quiet, private space where you won’t be interrupted
Ensure a strong internet connection and that your device is fully charged
Have headphones handy to improve sound quality and privacy
Click your Halaxy link a few minutes early
Allow access to your camera and microphone when prompted
You’ll be placed in a virtual waiting room until your therapist joins
Keep your mobile phone charged and nearby as a backup in case of connection issues
➂ Accessing your session
Look for your Halaxy Telehealth link in your email or SMS reminders
At your appointment time, click the link
If prompted, allow access to your camera and microphone
➃ Quick Fixes
If you have technical issues during your session:
Refresh the webpage
Check that your browser has camera and microphone permissions enabled
Try using Chrome, Edge, or Safari
Restart your device if problems continue